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The Product

For the most beneficial experience, you can tailor the modules by selecting only the ones you need. There are six modules to mix and match

E-COMMERCE

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This includes a multi-language and multi-media capability and secure order/payment processing functionality. as well as a product management database and an online customer database.

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  • My Account: Customers have full control to manage addresses, personal details and still maintain a history of account activity.

  • Catalogue Layout: Wherever possible, items are presented in a catalogue format.

  • Search & Compare: A powerful search and compare functionality ensures the customer gets complete results.

  • Customer View: The front end website is designed to reflect the look and feel of the business.

  • Personalisation: Different prices or products can be made available to selected customers.

  • Order Entry: Allows express order system using product codes as well as traditional “add to basket” method.

CATALOGUE GENERATOR

CatGen interfaces directly to the website calling on the same product date. It can handly multiple catalogues as work in progress and requires very little operator training.

  • The product catalogue is managed with a simple tree view allowing easy and intuitive modification.

  • Product details are managed from a single view giving full control of images and all associated product data.

  • Products can be alone or grouped and tabled together with similar variants.

  • Associating products or groups allows them to appear in multiple areas of the catalogue whilst retaining their single point on management.

  • The system provides full management of selling prices including breakpoints, special offers and multiple pricing strategies for different categories of the end customer.

CUSTOMER MANAGEMENT

Includes the call centre interface and allows the systems customer database to become the master database. Real-time customer information and RFM analysis is available (including complete customer order history).

  • Full customer management - a customer’s account details, addresses and a full history of activity are all managed and controlled by the Extranet user.

SUPPLIER MANAGEMENT SYSTEM

Handles stock ordering and supplier management. The system will predict optimal stock levels and generate automatic purchase orders. This module is essential for generating business critical margin reports.

POINT OF SALE

Handles true bar code scanning point-of-sale operations together with the customer collection system (as operated by Toolstation). Offline running and automatic re-synchronisation are also included.

WAREHOUSE MANAGEMENT SYSTEM

This is the biggest and most complex module. The system includes multiple warehouse operation, together with bulk storage, pick-face management and replenishment. There are a number of carrier modules which produce parcel labels and interface directly with carriers.

  • The logistic module allows for full control of physical assets within multiple warehouses.

  • Product locations, stock quantities and a full transaction history are available.

  • The module handles buying and supply information as well as full purchase order generation and workflow.

  • Terminals link directly to the extranet to provide real-time management of physical assets.

Product Key Features

Each of the features of the system can be tailored to the requirement of each individual customer.

DEVELOPMENT

The product is an internet-based system that is developed in-house using open-source technology.

EASY MANAGEMENT

The product has easy administration and management tools.

EASY INTEGRATION

The product has been designed for easy integration with other systems you may be using.

LIVE MONITORING

Fully integrated framework that enables real-time monitoring of KPIs such as financial information, stock levels, purchasing, warehouse operations, order tracking and overseas monitoring.

SECURE & RELIABLE

The extranet (the back-office system) allows internal users to control the entire customer-facing website, and carry out all back-office functions.

FULLY SCALABLE

Our product is fully scalable... and proven. To see evidence take a look at our case studies.

Product Benefits

REAL-TIME DATA

Real-time order and sales data available by location (e.g. shop, internet, phone) and by customer.

LIVE UPDATES

There is only one point of data entry and products update live. Updates made on the Extranet appear immediately on the website.

3 CLICK PURCHASE

Our innovative system allows customers to make a purchase within just 3 clicks.

COMPETATIVELY PRICED

The efficiency of our systems allows products to be competitively priced in the market place.

RAPID UPSCALING

The system enables businesses to scale up rapidly. Toolstation has grown from 12 shops to 140 in the last 6 years.

STAFF EFFICIENCY

Our systems enable handing staff efficiently. Toolstation has only 3 buyers and 2 marketing assistants - 2.5 million catalogues our sent out each year under 5 different formats.

STOCK PREDICTIONS

Our stock re-order predictor proves a status and recommendation order quantity for any product at any time to ensure products are 100% stocked.

RE-ORDER EFFICIENCY

For shop format, stock replenishment is driven from a central system, therefore staff have no input in re-ordering which allows consistency, reliability and efficiency.

MULTIPLE BUYING

The system can handle multiple buying prices as well as multiple suppliers for single products.

EVIDENCE

See the evidence for all these benefits by taking a look at our case studies.

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