Privacy Policy 

Last updated 20th December 2024 

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This Privacy Policy explains how Owtanet Limited ('we', 'us', or 'our') of Technology House,  
18 Whiteladies Road , Clifton, Bristol , BS8 2LG, United Kingdom  may collect, access, store, use, and/or share ('Process') your personal or company information when you use our products and services ('Products and Services'). This includes, but is not limited to, the following activities: 

• Visiting our website at www.owta.net or any other website of ours that links to this Privacy Policy. 

• Interacting with us through other channels, such as sales, marketing, or events. 

• Signing up for or using our Products and Services. 

 

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INFORMATION WE COLLECT 

 

Personal information you provide us 

We collect personal information that you provide when you express an interest in learning more about our Products and Services, subscribe to or purchase one or more of our Products and Services, join our mailing list, provide feedback or contact us directly either by live chat, email or telephone.  

The personal information we collect may include, but is not limited to, your name, telephone number, email address, company details, job title, physical address, and contact preferences. 

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. 

 

Information we collect automatically 
When you visit, use, or navigate our Products and Services, we automatically collect certain information. While this data does not identify you personally (such as your name or contact details), it may include technical information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and details about how and when you interact with our Products and Services. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

This information is primarily used to ensure the security and proper functioning of our Products and Services, as well as for internal analytics and reporting purposes. 

 

Information we collect from Products and Services we provide to you 

Where we provide the Products and Services to you, as opposed to Software as a Service offerings, they are installed directly on your servers and therefore we have no access to your data. The data which you have remains within your infrastructure and is not shared with us. We may however collect information from you when you sign up to one of our Products and Services which is mentioned under the personal information you provide us.  

 

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PROCESSING OF YOUR INFORMATION 

 

Why we collect such information. 
We process your personal information for a variety of reasons, depending on how you interact with our Products and Services. These include, but are not limited to: 

• To provide Products and Services to you: We may process your information to deliver the requested Products and Services as agreed. 

• To respond to inquiries and offer support: We may use your information to address your inquiries and resolve any issues you may encounter. 

• To send marketing and account-related communications: We may process your information to send you updates about our Products and Services, as well as changes to our terms, policies, and other relevant communications. 

• To request feedback: We may process your information to seek feedback or to contact you regarding your use of our Products and Services. 

• To create aggregated statistical data: We may use non personal identification information to produce statistical information to improve our Products and Services. 

• To protect vital interests: We may process your information when necessary to protect someone's vital interests, such as in cases where we need to prevent harm. 

 

Legal basis for processing under the GDPR 
Under the General Data Protection Regulation (GDPR), we may rely on the following legal basis to process your personal information: 

• Consent: We may process your information if you have given us explicit permission to use it for a specific purpose. You can withdraw your consent at any time by contacting us. 

• Performance of a Contract: We may process your personal information when it is necessary to fulfil our contractual obligations to you, including providing our Products or Services or at your request before entering into a contract with you. 

• Legal Obligations: We may process your information when it is required to comply with legal obligations, such as cooperating with law enforcement or regulatory authorities, exercising or defending our legal rights, or disclosing your information as evidence in legal proceedings in which we are involved. 

• Vital Interests: We may process your information when it is necessary to protect your vital interests or the vital interests of a third party, such as in situations where there are potential threats to someone's safety. 

 

 

WHEN AND WHOM IS YOUR PERSONAL INFORMATION SHARED WITH 

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Vendors, Consultants, and Third-Party Service Providers 
We may share your data with trusted third parties who perform services for us or on our behalf and need access to your information to carry out their work. We have contractual agreements with these third parties to help protect your personal information. These third parties are prohibited from sharing your personal information with any other organization, except as necessary to fulfil their obligations to us. Recipients of your data may include: 

• Our parent company Lunamar (Group) Ltd 

• Web hosting provider 

• Productivity applications – Microsoft 365 

• Cloud platforms 

• Social media companies 

• Financial providers 

• Customer relationship management services 

• IT services 

• Law firms, credit checking agencies, and auditors 

 

We may also need to share your personal information in the following circumstances: 

• Business Transfers: We may share or transfer your information in connection with, or during the negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business by another company. 

• Business Partners: We may share your information with our business partners to offer you specific products, services, or promotions. 

 

 

COOKIES AND TRACKING 

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We may use cookies and similar tracking technologies (such as web beacons and pixels) to collect information when you interact with our Products and Services. These technologies help us ensure the security and functionality of our Products and Services, prevent crashes, fix bugs, remember your preferences, and support essential site features. 

For detailed information on how we use these technologies and how you can manage or decline certain cookies, please refer to our Cookie Notice. 

We may also share information with Google Analytics to monitor and analyse usage of our Services. If you prefer not to be tracked by Google Analytics across our Services, you can opt out by visiting https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page. 

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TRANSFER OF YOUR INFORMATION INTERNATIONALLY 

 

Data storage and transfers 

Our website hosting provider operates servers in the United States, Ireland, and Israel. Any information provided to us through our website may be stored in one or more of these locations. We take all necessary precautions to safeguard your personal information in accordance with this Privacy Policy and applicable data protection laws. 

 

European Commission's ‘Standard Contractual Clauses’ 

To protect your personal information during international transfers, we have implemented appropriate safeguards for transfers of personal data between our group companies and our third-party service providers. These clauses require all recipients of your data to protect personal information originating from the European Economic Area (EEA) or the UK, in line with European data protection laws and regulations. 

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We have also established similar safeguards with our third-party service providers and partners. Further details regarding these measures can be provided upon request. 

 

LENGTH OF KEEPING YOUR PERSONAL INFORMATION 

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We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal obligations). 

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not immediately possible (for instance, if your data is stored in backup archives), we will securely store the information and isolate it from any further processing until it can be safely deleted. 

 

SECURITY OF YOUR INFORMATION 

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We have implemented appropriate technical and organizational security measures to protect the personal information we process. While we strive to safeguard your data, please note that the transmission of personal information to and from our Products and Services is at your own risk. We recommend that you access our Products and Services only from a secure environment to help ensure the safety of your personal information. 

 

COLLECTION OF DATA FROM UNDER 18’s 

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We do not knowingly collect, solicit, or market data to children under 18 years of age, nor do we knowingly sell such personal information. By using our Services, you confirm that you are at least 18 years old, or that you are the parent or guardian of a minor and consent to the minor’s use of the Services. 

 

PRIVACY RIGHTS 

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In certain regions, such as the EEA, UK, and Switzerland, you have specific rights under applicable data protection laws. These rights may include the ability to: 

(i) request access to and obtain a copy of your personal information, 

(ii) request correction or deletion of your personal information, 

(iii) request a restriction on the processing of your personal information, 

(iv) where applicable, request data portability, 

(v) object to automated decision-making. 

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In some cases, you may also have the right to object to the processing of your personal information altogether. If you wish to exercise any of these rights or have any questions, please contact us.  

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If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority. 

 

Withdrawing your consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. To do so, simply contact us. Please note that withdrawing your consent will not affect the lawfulness of any processing that occurred prior to the withdrawal, nor will it impact any processing of your personal information that is based on other lawful grounds, such as contractual necessity or legal obligations. 

Opting out of marketing and promotional communications: You can opt out of receiving marketing and promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. Once you unsubscribe, you will be removed from our marketing lists. However, please note that we may still need to send you important service-related messages, such as those necessary for managing your account, responding to service requests, or for other non-marketing purposes. Contact details are provided at the bottom of this policy. 

 

REVIEW, UPDATE, OR DELETE THE DATA 

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Depending on the laws of your country, you may have the right to request access to the personal information we hold about you, to obtain details on how we have processed it, to correct any inaccuracies, or to request its deletion. You may also have the right to withdraw your consent to the processing of your personal information. These rights may be subject to certain limitations under applicable law. 

To request a review, update, or deletion of your personal information please get in touch with us using the details at the bottom of this policy.  

 

NOTICE UPDATES 

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We may update this Privacy Notice periodically. The most recent version will be indicated by the "Revised" date at the top of the notice. If we make significant changes, we will notify you either by posting a prominent notice or by directly sending you a notification. We encourage you to review this Privacy Notice regularly to stay informed about how we are protecting your information. 

 

CONTACT  

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If you have questions or queries about this notice, you may email us at info@owta.net or contact us by post at: 

Owtanet Limited 
18 Whiteladies Road 
Clifton 
Bristol  
BS8 2LG 
United Kingdom