Business Cloud Telephony Services
Tailored Cloud Telephone Systems to your needs
Traditional phone systems can be expensive to maintain, difficult to scale, and inflexible for modern ways of working. Cloud telephony allows businesses to make and receive calls from anywhere in the world, supporting remote teams, improving customer experience, and reducing costs of buying and maintaining hardware.
At Owtanet, we help businesses select, deploy, and manage cloud telephony solutions that fit their requirements. Unlike many providers, we are not tied to a single platform, allowing us to recommend the most suitable solution for your organisation.
Based in Bristol, we have successfully helped many clients across the Southwest, England, and Europe with migrating, setting up and managing their telephone systems.
Cloud telephony works best when combined with reliable connectivity, resilient network infrastructure and the right cloud services. Owtanet can provide a complete solution that keeps your business connected.
Get in touch with our consultants today to discuss how Owtanet can help with your cloud telephony requirements.
Benefits of Cloud Telephony
Moving to a cloud-based phone system can provide a range of operational benefits, including:
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Reduced hardware costs and ongoing maintenance requirements
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Greater flexibility for remote and hybrid working
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Easier user and number management, including international numbers
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Improved business continuity
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Advanced call routing and reporting
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Better scalability as your organisation grows
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Faster deployment of new users and locations
With the right solution in place, businesses can improve the experience for both employees and customers whilst maintaining control over costs.
How we can help
Cloud Telephony Consultation
Choosing the right provider can be challenging, particularly when comparing features, pricing structures, and support options.
Our IT consultancy services can help organisations evaluate solutions, test functionality, and identify the platform that best meets their operational requirements.
Our consultation services include:
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Requirements gathering
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Provider evaluation
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Trial deployments
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Call quality testing
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Scalability assessments
Number Porting & Migration
Moving to a new phone system doesn't have to mean changing your business phone numbers.
We assist organisations with the migration process to help minimise disruption and ensure a smooth transition from existing services.
Services include:
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Number porting coordination
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Migration planning
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User testing
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Cutover support
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Post-migration validation
Cloud Telephony Deployment
Once a solution has been selected, we can assist with the setup and configuration required to get your organisation up and running.
This includes:
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User and extension setup
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Softphone deployment
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Device configuration
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Call flow creation
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Direct dial assignments
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Voicemail configuration
We work closely with your team to ensure users are prepared before going live.
Call Routing & IVR Systems
Create a professional experience for callers with intelligent call routing and Interactive Voice Response (IVR) menus.
Features can include:
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Department selection menus
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Business hours routing
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Direct dial numbers
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Voicemail options
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Overflow and failover routing
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Automated call handling
Effective call routing helps ensure calls reach the right person the first time.
SIP Trunks & PBX Connectivity
If you're operating an existing phone system, cloud telephony services can often be integrated without replacing your entire infrastructure.
We can assist with:
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SIP trunk configuration
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PBX integration
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Hosted and hybrid environments
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Number connectivity
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Inbound and outbound call routing
This allows businesses to modernise their communications while protecting existing investments.
Call Recording & Compliance
Call recording can be an important tool for customer service, training, quality assurance, and regulatory compliance.
Owtanet can help configure and manage call recording as part of your cloud telephony solution.
This can include:
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Inbound and outbound call recording
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User-specific recording configuration
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Call recording within your call flows
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Recording setup and testing
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Ongoing configuration and support
We can configure call recording around your operational requirements and the capabilities of your chosen telephony platform.
AI & Call Insights
Modern cloud telephony platforms can offer AI-powered features to provide greater insight into business calls, helping organisations understand conversations and identify trends beyond basic call statistics.
Depending on the platform, features can include:
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Call transcription
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Conversation summaries
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Key topic identification
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Sentiment analysis
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Talk-to-listen ratios
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Advanced call analytics
Owtanet can help you assess the AI features available within your chosen cloud telephony platform and identify those that could provide useful insight for your business.
Ongoing Support & Management
Our support doesn't stop once the system is live.
We provide ongoing assistance with:
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User administration
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Number management
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Configuration changes
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Troubleshooting
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Call analytics
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Service optimisation
Regular reviews help ensure your organisation continues to get the most value from its telephony solution. Owtanet can also provide wider IT configuration management for your supporting infrastructure.
Why Choose Owtanet for Cloud Telephony?
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Expertise: We help businesses evaluate, deploy and manage cloud telephony solutions designed around their communication requirements.
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Flexibility: Whilst Owtanet has extensive experience with DIDWW and often recommends the platform for its flexibility and feature set, we are not tied to a single provider and can work with alternative platforms where required.
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Direct Support: Our clients have direct access to experienced engineers who understand both cloud telephony and the wider IT infrastructure that supports it.
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End-to-End Service: From provider selection and number porting through to deployment, optimisation and ongoing support, Owtanet can assist at every stage.
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Tailored Solutions: Whether you need a straightforward cloud phone system or a more complex multi-site deployment with SIP connectivity and advanced call routing, we tailor the solution to your business requirements.
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Long-Term Support: We focus on building long-term relationships, helping businesses review and optimise their telephony services so they remain cost-effective and fit for purpose as requirements change.